Contact Us

At The Brand Bag, your satisfaction is our priority. Whether you have questions about your order, need help with product information, or want to learn more about our services, our support team is always ready to assist you.

Customer Support Email

Have a question or need help? Reach out to us at support@thebrandbag.com and one of our support team members will get back to you as quickly as possible. We aim to respond to all inquiries within 24–48 business hours. Please include your order number and a brief description of your issue to help us serve you faster.

Live Chat Support

For instant assistance, use our live chat support available on our website. Our chat agents are trained to provide quick solutions and helpful answers in real-time. If your question comes outside of our regular hours, you can still leave a message, and we’ll follow up via email as soon as possible. Live chat is a great way to get fast, reliable help without waiting for email responses.

Connect With Us on Social Media

Facebook

Follow our official Facebook page The Brand Bag on Facebook to stay updated on new arrivals, special offers, and promotions. We also share customer reviews, shopping tips, and exclusive content you won’t want to miss. Feel free to send us a direct message—we love engaging with our community!

Pinterest

Discover style inspiration and product ideas by following us on Pinterest. We regularly pin curated looks, trending products, and gift guides to make your shopping experience even more exciting. You can also reach out to us there for inquiries or feedback.

Shipping & Handling Time

We proudly ship within the United States only. Our handling time is 1 to 3 business days, which means we prepare your order with care and attention before shipping. Once shipped, your package will arrive within 7 to 15 business days, depending on your location and local delivery conditions. Please note, our cut-off time is 05:00 PM GMT -05. Orders placed after that time will be processed on the next business day.

For full details about our shipping process, tracking, and potential delays, please refer to our Shipping Policy.