Payment Policy

At The Brand Bag, we strive to provide a safe, seamless, and secure checkout process. This Payment Policy outlines the payment methods we accept, how your payment is processed, and how we protect your financial information. Please read the following information carefully before placing your order.

Accepted Payment Method

We proudly accept PayPal as our primary and only payment method. PayPal is one of the most secure and trusted payment platforms available online today. It allows you to complete transactions using your PayPal balance, linked bank account, or major credit and debit cards such as Visa, MasterCard, American Express, and Discover.

You do not need to create a PayPal account to complete your purchase. During checkout, simply select “Pay with Debit or Credit Card” if you prefer not to log in or register with PayPal.

Secure Payment Processing

Your security is our top priority. All payments are processed through SSL (Secure Socket Layer) encryption, which protects your personal and financial data during checkout. SSL technology ensures that any information you enter on our website is transmitted securely and privately. You can confirm your connection is secure by looking for the padlock icon in your browser’s address bar.

We do not store any payment details such as credit card numbers or PayPal credentials on our servers. All sensitive information is handled by PayPal’s secure gateway, which complies with global standards for payment safety.

Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This email will include your order number, details of the items you purchased, and a summary of your transaction. If you do not receive a confirmation within a few minutes, please check your spam or junk folder. You can also contact us at support@thebrandbag.com for assistance.

Payment Currency and Availability

All prices listed on our website are in U.S. Dollars (USD). We currently serve and ship orders within the United States only. Any attempted orders from outside the U.S. will not be processed or fulfilled at this time.

Please ensure your PayPal account or credit/debit card is authorized for USD transactions if you’re using a financial institution that supports multiple currencies.

Failed or Declined Transactions

If your payment is declined or fails to process, please double-check the information you’ve entered. Common issues include incorrect billing addresses, mismatched names, or insufficient funds. If the problem persists, try a different payment method within PayPal or contact your bank or PayPal directly for further support.

Fraud Prevention

To protect our customers and our business, we may carry out additional verification steps for high-value or suspicious orders. These checks are in place to prevent unauthorized transactions and to ensure that every order placed through The Brand Bag is legitimate and secure.

We reserve the right to cancel or hold orders that do not pass our fraud prevention protocols. If this occurs, our team will contact you via the email address provided during checkout.

Need Help with Payments?

If you run into any issues during the payment process or have questions about your transaction, please don’t hesitate to contact us. Our support team is available via email at support@thebrandbag.com, or you can reach us through our live chat option during business hours.

Thank you for shopping at The Brand Bag—where secure payments and great customer care come standard.