Terms of Service

Welcome to The Brand Bag. By visiting our website and making a purchase, you agree to follow and be bound by the terms and conditions outlined in this Terms of Service page. Please read these terms carefully. They are designed to ensure transparency and protect both you, the customer, and us, the business.

These terms apply to all users of the site, including browsers, customers, vendors, and merchants, and they are governed by U.S. laws and regulations.

Use of Our Website

By accessing our website, you confirm that you are at least the age of majority in your state of residence, or that you are of legal age and have given us your consent to allow any of your minor dependents to use this site.

You agree not to use our products or services for any illegal or unauthorized purpose. Any violation of local, state, or federal laws while using our site will result in immediate termination of your services.

Product Information and Availability

We strive to ensure that all details, descriptions, and prices of products displayed on our website are accurate. However, we reserve the right to correct any errors or inaccuracies at any time without prior notice. Prices and availability of items are subject to change without notice.

All product images and descriptions are intended to be as accurate as possible, but slight variations may occur, especially with custom-made items such as handcrafted leather handbags, tote bags, and crossbody bags.

Order Acceptance and Cancellation

When you place an order on The Brand Bag, you will receive an email confirming the receipt of your order. This email does not signify our acceptance of your order—it simply confirms that we’ve received it.

We reserve the right to accept or decline your order for any reason, such as product availability, issues with payment authorization, or suspected fraudulent activity. Orders may be canceled at any time before they are dispatched. Once an order is shipped, it cannot be canceled.

Custom and Final Sale Products

Custom and personalized items, including handcrafted leather handbags, tote bags, and crossbody bags made to customer specifications, are non-refundable and cannot be returned, except in the event that the item arrives damaged or incorrect.

Items marked as “Final Sale” are sold as-is and are also not eligible for return, exchange, or refund.

Shipping and Delivery

We currently ship to addresses within the United States only. All orders are processed within 1 to 3 business days, and shipping typically takes 7 to 15 business days after processing. For full details, please refer to our Shipping Policy.

Shipping fees are non-refundable unless the item is incorrect or damaged upon arrival. Customers are responsible for providing accurate shipping information at checkout. Mistakes in the shipping address must be reported to support@thebrandbag.com immediately. We will do our best to make corrections if the order has not yet been processed.

Returns and Refunds

Our Returns & Refund Policy outlines all the conditions under which returns are accepted. In short, returns are accepted within 30 days of delivery, and customers are responsible for return shipping. Only the product price will be refunded; shipping fees are not refundable.

Please review the full policy on our Returns & Refunds page to understand eligibility and required steps.

Intellectual Property

All content on this site, including images, logos, graphics, and written materials, is the property of The Brand Bag and is protected by copyright and trademark laws. You may not use, copy, reproduce, or distribute any part of this website for commercial purposes without our written consent.

Limitation of Liability

To the maximum extent permitted by law, The Brand Bag will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. This includes but is not limited to issues related to delays in shipping, product dissatisfaction, or errors in product descriptions.

Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically. Continued use of our site and services after changes have been posted constitutes your acceptance of those changes.