Frequently Asked Questions (FAQ)

At The Brand Bag, we specialize in custom leather handbags, tote bags, and crossbody bags made just for women. Based in the United States, we take pride in providing high-quality craftsmanship and outstanding service. Every item is made with care, and your satisfaction means everything to us.

What Is Your Processing Time?

Once your order is placed, please allow 1 to 3 business days for us to prepare and process your custom bag before it is shipped.

What Are Your Shipping Times?

For standard domestic shipping, please allow 7 to 15 business days for delivery. Shipping time may vary slightly depending on your location and local postal services.

What Payment Methods Do You Accept?

At this time, we accept PayPal as our only payment method. We’re working to add more payment options in the near future to make your checkout experience even easier.

Can I Return an Incorrect or Damaged Item?

Yes, if you receive the wrong item, you may return it within 30 days of delivery. Please ensure the item is unused and in original condition.
If your item arrives damaged and you notice the issue after opening the package, contact us within 48 hours at support@thebrandbag.com so we can assist you.

For full details, please refer to our Returns & Refund Policy page.

How Can I Track My Order?

You can easily check the status of your order at any time by visiting our Track Order page. Just enter your order number and email address to get real-time updates on where your item is and when it’s expected to arrive.

How Do I Contact You?

If you need help with anything — whether it’s about a current order or a general question — feel free to reach out to us.

• Email: support@thebrandbag.com
• Phone: +1 (913) 585-5938
• Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

• Cut-Off Time for Same-Day Processing: 05:00 PM (GMT-05)

We aim to respond to all inquiries as quickly as possible during business hours.