Privacy Policy

At The Brand Bag, we believe in clear communication and building trust with every customer. Below, you’ll find detailed information about our store policies, including payment methods, order security, and customer protection. We encourage you to read through these carefully before making a purchase.

Secure Shopping Experience

Your online security is important to us. Our website is fully protected by SSL (Secure Socket Layer) encryption, which ensures that all data you enter—such as your name, address, and payment information—is transmitted safely and securely. You’ll notice the padlock icon in your browser address bar, which confirms our site is encrypted and your connection is secure.

We do not store any sensitive payment information on our servers. This adds an extra layer of protection to your shopping experience with us.

Payment Methods

We currently accept payments through PayPal, one of the most trusted and secure online payment platforms in the world. PayPal allows you to pay using your PayPal balance, bank account, or credit/debit card without exposing your financial details to us.

You don’t need a PayPal account to check out—just select the “Pay with Debit or Credit Card” option on the PayPal screen if you prefer. PayPal also provides buyer protection, giving you added peace of mind with every purchase.

Order Processing and Handling

All orders are carefully processed and packed within 1 to 3 business days after your payment is confirmed. We know how important your order is, and we work hard to ensure it’s prepared and sent out on time. Orders placed before 05:00 PM GMT -05 will be handled the same day; anything after that time will be processed the next business day.

Shipping Policy

We currently ship to addresses within the United States only. Once your order is shipped, delivery usually takes between 7 to 15 business days, depending on your location. You will receive a confirmation email with tracking information as soon as your package is on its way.

Please note that weekends and holidays do not count as business days. Delivery times may vary slightly during peak seasons.

To view our full shipping policy and FAQs, please visit our Shipping Policy.

Customer Protection and Privacy

We respect your privacy and never share or sell your personal information to third parties. Any details you provide on our website are used strictly to fulfill your order, contact you if needed, and keep you informed with order updates.

Our store operates in full compliance with U.S. laws and consumer protection regulations. If you ever feel uncertain about any part of your shopping experience, please don’t hesitate to contact us directly at support@thebrandbag.com.

Need Help?

If you have any questions about our policies or need assistance with your order, our friendly customer support team is here to help. You can reach us by email, or use our live chat feature on the website for quick answers.

Thank you for choosing The Brand Bag—where secure shopping and great service come first.